Cisco Unified CallConnectors
Getting more information sooner makes for happier customers.
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With Cisco Unified CallConnectors, information about who's calling and their relationship to your company automatically appears on the screen of any employee. Part of the Cisco Smart Business Communications System, Unified Call Connectors integrate applications such as Microsoft Outlook, Microsoft Dynamics, and Salesforce.com so your employees can provide fast and efficient customer service.
Some of the benefits of using Cisco Unified CallConnectors applications include:
- Customer records pop up automatically, so it's easier for employees to handle the conversation.
- Employees can quickly see availability of colleagues with Microsoft Outlook Calendar integration.
- Employees can click on phone numbers in integrated applications to automatically dial customers and colleagues.
- Employees can see customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks.
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