Applications
Set up a communications system that keeps everyone connected.
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Cisco Phone Applications lets your employees connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached. In addition, you'll be able to streamline communications with easy-to-use features for initiating a voice call, e-mail, or instant message.
With a Cisco Phone applications you'll have access to many options, including:
- Ability to use a PC or phone to place or receive calls
- Ability to see customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks
- Ability to see colleagues' availability
- Ability to click on phone numbers from Outlook and CRM database records to make calls
- Voice-control commands (pause, resume, repeat, forward, delete, save, hear day or time stamp, skip forward and backward) for accessing messages or directories
- Mark messages as regular, urgent, private, or secure
- Record live conversations and have sound file sent to a mailbox
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