Serve Customers Better

LINK YOUR CUSTOMER INFORMATION TO THE NETWORK.
Address customer inquiries quickly as their records pop-up on your screen when they call.
 
Benefits for Your Business
r@eTECH can help your organization and your employees work productively and securely from any location using Cisco wireless technology.  Wireless communications can also enable you to lower your costs by reducing capital expenses while increasing employee productivity for both voice and data communications.

With Cisco business solutions you will be able to:

  • Connect customer with the right people in your organization right away
  • Improve business intelligence by tracking customer call duration, hold times, and call resolution
  • View coworker availability, location and contact information online using presence technology
  • Integrate CRM software with your phone system so your employees see a pop-up window with information on their phone or PC when a customer calls
Learn the Basics of Networking
A business network enables everyone in your company to connect to each other, to customers, to business partners, and to the Internet.
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How We Help you Serve Your Customers

r@eTECH can help you connect your customers more closely to your business.  No matter when or where your customers contact you, you'll be able to deliver the information they need.  Some of the Cisco technologies that make this level of customer service possible include:

A secure Cisco network foundation combines voice and data in one network.

Wireless phones and connectivity, when added to your network, will give your employees the freedom to work from the office, the sales floor, even the warehouse with their desk phone close at hand.

CallConnector software will link your CRM database to your data network, enhancing the functionality of both.  Call anyone instantly by simply double-clicking their phone number in the shared customer database.
 
TIP:  Call us at   to discuss starting off with a basic network and over time you can add new capabilities to match your expanding business.

What We Do for Your Customers

Customers are most satisfied when they can access your company 24 hours a day.  r@eTECH can leverage Cisco products to help you link your customer information to your voice and data network, increasing customer satisfaction by:

Identifying incoming callers immediately.  As soon as a customer dials in their records will pop up on a phone or computer screen so your employees will have everything they need to quickly address customer inquiries.

View other employees' phone status. Determine quickly whether or not an employee is available to help a customer, you'll save time a provide more attentive service.

Understand your users' call patterns. Management will be able to easily analyze call data for wait times and abandoned calls so they can identify where additional training, hiring or other improvements should be made.

TIP:  Call us at   to discuss starting off with a basic network and over time you can add new capabilities to match your expanding business.

What You Need to Serve Your Customers Better

Let r@eTECH help you combine wireless phones and connectivity with Cisco connector software so that your employees will have the tools they need to really ratchet up your customer service.  A few of the solutions we recommend are:

Cisco Unified CallConnectors - your customer service team is sure to improve after integrating your phone system on your data network with customer relationship management (CRM) software and other applications designed to improve productivity

Cisco Unity Express and Cisco Unity Connection will ensure you never miss a call by offering a full-featured automated attendant, voicemail and integrated messaging at an affordable price.  Speech recognition and advanced call routing options are also available.

Webex technology allows you to easily create Web meetings and utilize online collaboration tools to help you serve your customers better.

TIP:  Call us at   to discuss starting off with a basic secure, wireless network and over time you can add new capabilities to match your expanding business.

Serve Your Customers Better

If you're ready to revolutionize your business with a dedicated Cisco network, r@eTECH is ready to help.  Please call us at   now to speak to one of our specialists or  to find our office please click here.

 
 
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